- Cloud Services & Virtualisation
- Project Management
- Programming & Web Development
- Social Media & Marketing
- Medical Coding
- Business & Accounting
This Course Bundle consists of 4 courses including Customer Service, Negotiation, Presentation Skills, and Sales Skills.
Customer Service – Click here to find out more
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.
Negotiation – Click here to find out more
This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations, and some practical advice so you can bring all of this together and become a more effective negotiator.
Presentation Skills – Click here to find out more
Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
Sales Skills – Click here to find out more
The course starts with the basic rules for salespeople. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.