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Customer Service

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs, and much more.

Accredited by CPD
Developed by industry experts
User-friendly & easy to understand
Interactive training with no time limit
Multiple-choice questions at end of each module
Full audio voiceover
Approximate duration: 1 hour 45 minutes
Downloadable certificate upon successful completion

Course	Module Number	Module Name	Pass % Required
Customer Service	1	About the Course	70
Customer Service	2	What is Customer Service	70
Customer Service	3	The Goals of Great Customer Service	70
Customer Service	4	Discovering and Understanding Customer Needs	70
Customer Service	5	Delivering Maximum Levels of Customer Service	70
Customer Service	6	Making Customers Feel Great From the Start	70
Customer Service	7	Communication Skills	70
Customer Service	8	Non-verbal Communication and Body Language	70
Customer Service	9	Dealing with Customer Complaints	70

Recommended System Requirements

Browser: Up to date web browser
Video: Up to date video drivers
Memory: 1GB+ RAM
Download Speed: Broadband (3MB+)

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Our Learning System Includes

Instructor Led Lectures

All of our IT Courses recreate a real time class experience with a highly qualified and experienced instructor delivering the course’s theories and concepts on screen. All of our lectures are pre-recorded and available to the user 24/7. They can easily be paused, repeated, rewound and fast-forwarded.

Visual Presentations

We understand that all students are different when it comes to learning, therefore different types of delivery mediums are needed in order to achieve success for students. Taking that into account, we deliver our content in a variety of different ways to ensure that students stay engaged and productive throughout their courses.

Mobile Optimisation & Progress Tracking

Our courses are optimised for all mobile devices allowing users to learn on the go whenever they have spare time and wish to do so. Users can access their courses from anywhere and their progress is completely tracked and recorded delivering peace of mind to each and every user.

Practice Quizzes and Exams

Our custom practice exams prepare students for their exams differently and more effectively than the traditional exam preps on the market. Students will have practice quizzes after each module to ensure that they are confident on the topic they are learning.

World Class Learning Management System

We provide the next generation Learning Management System (LMS) to all of our students. This is an experience that combines the feature set of traditional LMS with advanced functionality designed to make learning management easy and online learning engaging from the student’s perspective.

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