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Principles of Communication

When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require.

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues, and much more.


  • Accredited by CPD
  • Developed by industry experts
  • User-friendly & easy to understand
  • Interactive training with no time limit
  • Multiple-choice questions at end of each module
  • Full audio voiceover
  • Approximate duration: 1 hour 30 minutes
  • Downloadable certificate upon successful completion

Course Module Number Module Name Pass % Required
Principles of Communication 1 Reasons People Communicate 70
Principles of Communication 2 Ways of Communicating 70
Principles of Communication 3 Identifying Communication Barriers 70
Principles of Communication 4 Reducing Communication Barriers 70
Principles of Communication 5 Checking Understanding 70
Principles of Communication 6 Getting Help With Communication Issues 70
Principles of Communication 7 Confidentiality 70

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1GB+ RAM
  • Download Speed: Broadband (3MB+)

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).


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