HOME >> IT CERTIFICATIONS >> >> Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

£59.00
Duration: 14 Hours 28 Minutes
96 Course Videos
Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying the cause of and resolving desktop application issues, identifying the cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying the cause of and resolving security issues.

Course Videos

This course contains the following modules and videos. Click the down arrow to view video details.


  • Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
  • Introduction To Installing Upgrading And Migrating To Windows 7
  • Windows 7 Pre-Installation Requirements
  • Installing Windows 7-Part1
  • Installing Windows 7-Part2
  • Installing Windows 7-Part3
  • Overview Of Image Based Installations-Part1
  • Overview Of Image Based Installations-Part2
  • Overview Of Image Based Installations-Part3
  • Configuring Application Compatibility
  • Chapter 1 Summary
  • Introduction To Configuring Disks And Device Drivers
  • Managing And Maintaining Disks-Part1
  • Managing And Maintaining Disks-Part2
  • Managing And Maintaining Disks-Part3
  • Installing And Configuring Device Drivers
  • Chapter 2 Summary
  • Introduction To Configuring File Access And Printers
  • Overview Of Authentication And Authorization
  • Managing File Access-Part1
  • Managing File Access-Part2
  • Managing Shared Folders-Part1
  • Managing Shared Folders-Part2
  • Configuring File Compression
  • Managing Printing
  • Chapter 3 Summary
  • Introduction To Identifying And Resolving Logon Problems
  • Understanding Authentication
  • Managing Computer Accounts
  • Additional Network Services-Part1
  • Additional Network Services-Part2
  • Troubleshooting User Properties
  • Resolving Login Issues
  • Chapter 4 Summary
  • Introduction To Configuring Network Connectivity
  • Configuring TCPIP Connectivity-Part1
  • Configuring TCPIP Connectivity-Part2
  • Configuring TCPIP Connectivity-Part3
  • Automatic IP Address Allocation
  • Name Resolution
  • Wireless Networking-Part1
  • Wireless Networking-Part2
  • Wireless Networking-Part3
  • Chapter 5 Summary
  • Introduction To Troubleshooting Network Issues
  • Troubleshooting Network Connectivity-Part1
  • Troubleshooting Network Connectivity-Part2
  • Troubleshooting Network Connectivity-Part3
  • Troubleshooting Name Resolution-Part1
  • Troubleshooting Name Resolution-Part2
  • Troubleshooting Name Resolution-Part3
  • Troubleshooting Network Printing-Part1
  • Troubleshooting Network Printing-Part2
  • Troubleshooting Network Printing-Part3
  • Chapter 6 Summary
  • Introduction To Mobile Computing And Remote Access
  • Configuring Mobile Computer And Device Settings
  • Using Remote Control Tools
  • Configuring And Troubleshooting Remote Access-Part1
  • Configuring And Troubleshooting Remote Access-Part2
  • Configuring And Troubleshooting Remote Access-Part3
  • Configuring And Troubleshooting Remote Access-Part4
  • Configuring Branch Cache Managing Computer Accounts
  • Chapter 7 Summary
  • Introduction To Securing Windows 7 Desktops
  • Overview Of Security Management-Part1
  • Overview Of Security Management-Part2
  • Overview Of Security Management-Part3
  • User Account Control
  • Application Restrictions-Part1
  • Application Restrictions-Part2
  • Configuring The Windows Firewall-Part1
  • Configuring The Windows Firewall-Part2
  • Configuring The Windows Firewall-Part3
  • Configuring The Windows Firewall-Part4
  • Securing And Troubleshooting Internet Explorer-Part1
  • Securing And Troubleshooting Internet Explorer-Part2
  • Securing And Troubleshooting Internet Explorer-Part3
  • Chapter 8 Summary
  • Introduction To Optimizing And Troubleshooting Performance And Reliability
  • Overview Of Performance And Reliability Tools-Part1
  • Overview Of Performance And Reliability Tools-Part2
  • Optimizing Performance-Part1
  • Optimizing Performance-Part2
  • Dealing With Hardware Failure
  • Chapter 9 Summary
  • Introduction To Maintaining Windows 7 Desktops
  • Troubleshooting Utilities-Part1
  • Troubleshooting Utilities-Part2
  • Troubleshooting Utilities-Part3
  • Troubleshooting Utilities-Part4
  • Backing Up And Restoring Data
  • Using System Restore
  • Configuring Windows Update
  • Chapter 10 Summary
  • Conclusion
Our Learning System Includes
Instructor Led Lectures
All of our IT Courses recreate a real time class experience with a highly qualified and experienced instructor delivering the course’s theories and concepts on screen. All of our lectures are pre-recorded and available to the user 24/7. They can easily be paused, repeated, rewound and fast-forwarded.
Visual Presentations
We understand that all students are different when it comes to learning, therefore different types of delivery mediums are needed in order to achieve success for students. Taking that into account, we deliver our content in a variety of different ways to ensure that students stay engaged and productive throughout their courses.
Mobile Optimisation & Progress Tracking
Our courses are optimised for all mobile devices allowing users to learn on the go whenever they have spare time and wish to do so. Users can access their courses from anywhere and their progress is completely tracked and recorded delivering peace of mind to each and every user.
Practice Quizzes and Exams
Our custom practice exams prepare students for their exams differently and more effectively than the traditional exam preps on the market. Students will have practice quizzes after each module to ensure that they are confident on the topic they are learning.
World Class Learning Management System
We provide the next generation Learning Management System (LMS) to all of our students. This is an experience that combines the feature set of traditional LMS with advanced functionality designed to make learning management easy and online learning engaging from the student’s perspective.
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