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£59.00

Duration: 14 Hours 28 Minutes

96 Course Videos

Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying the cause of and resolving desktop application issues, identifying the cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying the cause of and resolving security issues.

Course Videos

This course contains the following modules and videos. Click the down arrow to view video details.

Module 1: Installing, Upgrading, and Migrating to Windows 7

Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
Introduction To Installing Upgrading And Migrating To Windows 7
Windows 7 Pre-Installation Requirements
Installing Windows 7-Part1
Installing Windows 7-Part2
Installing Windows 7-Part3
Overview Of Image Based Installations-Part1
Overview Of Image Based Installations-Part2
Overview Of Image Based Installations-Part3
Configuring Application Compatibility
Chapter 1 Summary

Module 2: Configuring Disks And Device Drivers

Introduction To Configuring Disks And Device Drivers
Managing And Maintaining Disks-Part1
Managing And Maintaining Disks-Part2
Managing And Maintaining Disks-Part3
Installing And Configuring Device Drivers
Chapter 2 Summary

Module 3: Configuring File Access And Printers

Introduction To Configuring File Access And Printers
Overview Of Authentication And Authorization
Managing File Access-Part1
Managing File Access-Part2
Managing Shared Folders-Part1
Managing Shared Folders-Part2
Configuring File Compression
Managing Printing
Chapter 3 Summary

Module 4: Identifying And Resolving Log on Problems

Introduction To Identifying And Resolving Logon Problems
Understanding Authentication
Managing Computer Accounts
Additional Network Services-Part1
Additional Network Services-Part2
Troubleshooting User Properties
Resolving Login Issues
Chapter 4 Summary

Module 5: Configuring Network Connectivity

Introduction To Configuring Network Connectivity
Configuring TCPIP Connectivity-Part1
Configuring TCPIP Connectivity-Part2
Configuring TCPIP Connectivity-Part3
Automatic IP Address Allocation
Name Resolution
Wireless Networking-Part1
Wireless Networking-Part2
Wireless Networking-Part3
Chapter 5 Summary

Module 6: Troubleshooting Network Issues

Introduction To Troubleshooting Network Issues
Troubleshooting Network Connectivity-Part1
Troubleshooting Network Connectivity-Part2
Troubleshooting Network Connectivity-Part3
Troubleshooting Name Resolution-Part1
Troubleshooting Name Resolution-Part2
Troubleshooting Name Resolution-Part3
Troubleshooting Network Printing-Part1
Troubleshooting Network Printing-Part2
Troubleshooting Network Printing-Part3
Chapter 6 Summary

Module 7: Mobile Computing And Remote Access

Introduction To Mobile Computing And Remote Access
Configuring Mobile Computer And Device Settings
Using Remote Control Tools
Configuring And Troubleshooting Remote Access-Part1
Configuring And Troubleshooting Remote Access-Part2
Configuring And Troubleshooting Remote Access-Part3
Configuring And Troubleshooting Remote Access-Part4
Configuring Branch Cache Managing Computer Accounts
Chapter 7 Summary

Module 8: Securing Windows 7 Desktops

Introduction To Securing Windows 7 Desktops
Overview Of Security Management-Part1
Overview Of Security Management-Part2
Overview Of Security Management-Part3
User Account Control
Application Restrictions-Part1
Application Restrictions-Part2
Configuring The Windows Firewall-Part1
Configuring The Windows Firewall-Part2
Configuring The Windows Firewall-Part3
Configuring The Windows Firewall-Part4
Securing And Troubleshooting Internet Explorer-Part1
Securing And Troubleshooting Internet Explorer-Part2
Securing And Troubleshooting Internet Explorer-Part3
Chapter 8 Summary

Module 9: Optimizing And Troubleshooting Performance And Reliability

Introduction To Optimizing And Troubleshooting Performance And Reliability
Overview Of Performance And Reliability Tools-Part1
Overview Of Performance And Reliability Tools-Part2
Optimizing Performance-Part1
Optimizing Performance-Part2
Dealing With Hardware Failure
Chapter 9 Summary

Module 10: Maintaining Windows 7 Desktops

Introduction To Maintaining Windows 7 Desktops
Troubleshooting Utilities-Part1
Troubleshooting Utilities-Part2
Troubleshooting Utilities-Part3
Troubleshooting Utilities-Part4
Backing Up And Restoring Data
Using System Restore
Configuring Windows Update
Chapter 10 Summary
Conclusion

Our Learning System Includes

Instructor Led Lectures

All of our IT Courses recreate a real time class experience with a highly qualified and experienced instructor delivering the course’s theories and concepts on screen. All of our lectures are pre-recorded and available to the user 24/7. They can easily be paused, repeated, rewound and fast-forwarded.

Visual Presentations

We understand that all students are different when it comes to learning, therefore different types of delivery mediums are needed in order to achieve success for students. Taking that into account, we deliver our content in a variety of different ways to ensure that students stay engaged and productive throughout their courses.

Mobile Optimisation & Progress Tracking

Our courses are optimised for all mobile devices allowing users to learn on the go whenever they have spare time and wish to do so. Users can access their courses from anywhere and their progress is completely tracked and recorded delivering peace of mind to each and every user.

Practice Quizzes and Exams

Our custom practice exams prepare students for their exams differently and more effectively than the traditional exam preps on the market. Students will have practice quizzes after each module to ensure that they are confident on the topic they are learning.

World Class Learning Management System

We provide the next generation Learning Management System (LMS) to all of our students. This is an experience that combines the feature set of traditional LMS with advanced functionality designed to make learning management easy and online learning engaging from the student’s perspective.