HOME >> ALL COURSES >> ACCREDITED >> , >> Conflict Resolution in the Workplace

Conflict Resolution in the Workplace

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders’ time is spent dealing with conflict and then there are the intangible costs such as a reduction in loyalty, commitment, motivation, teamwork, and morale.

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.

It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build-up.

As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust, and creating an environment where differences of opinion are celebrated and considered rather than shut down.


  • Accredited by CPD, Institute of Hospitality & IIRSM
  • Developed by industry experts
  • User-friendly & easy to understand
  • Interactive training with no time limit
  • Multiple-choice questions at end of each module
  • Full audio voiceover
  • Approximate duration: 1 hour
  • Downloadable certificate upon successful completion

Target Audience

This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first-line management team through the training, so they are all work in the same way and have the same skill set.


Advantages

Left unmanaged workplace conflict can be damaging to relationships, team morale, and ultimately the company’s bottom line. Having knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient, and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.


Further Progression

Beyond this topic, we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The other courses that directly complement this course include Developing Teamwork and Introduction to Emotional Intelligence.


Course Module Number Module Name Pass % Required
Conflict Resolution in the Workplace 1 The Causes and Symptoms of Conflict at Work 70
Conflict Resolution in the Workplace 2 Resolving Conflict 70
Conflict Resolution in the Workplace 3 The Five Conflict Modes 70
Conflict Resolution in the Workplace 4 Using the Modes 70
Conflict Resolution in the Workplace 5 Assertiveness 70
Conflict Resolution in the Workplace 6 Making Positive Outcomes 70

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1GB+ RAM
  • Download Speed: Broadband (3MB+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).


Our Learning System Includes
Instructor Led Lectures
All of our IT Courses recreate a real time class experience with a highly qualified and experienced instructor delivering the course’s theories and concepts on screen. All of our lectures are pre-recorded and available to the user 24/7. They can easily be paused, repeated, rewound and fast-forwarded.
Visual Presentations
We understand that all students are different when it comes to learning, therefore different types of delivery mediums are needed in order to achieve success for students. Taking that into account, we deliver our content in a variety of different ways to ensure that students stay engaged and productive throughout their courses.
Mobile Optimisation & Progress Tracking
Our courses are optimised for all mobile devices allowing users to learn on the go whenever they have spare time and wish to do so. Users can access their courses from anywhere and their progress is completely tracked and recorded delivering peace of mind to each and every user.
Practice Quizzes and Exams
Our custom practice exams prepare students for their exams differently and more effectively than the traditional exam preps on the market. Students will have practice quizzes after each module to ensure that they are confident on the topic they are learning.
World Class Learning Management System
We provide the next generation Learning Management System (LMS) to all of our students. This is an experience that combines the feature set of traditional LMS with advanced functionality designed to make learning management easy and online learning engaging from the student’s perspective.
Copyright © 2024 London College of Online Learning Limited. Registered in the UK: 12747658. | Sitemap
Open chat
1
We are available 24/7
Hello there 👋

Can we help you today?