You’ll discover the ways problems can be solved by the actions of managers, employees and outside organisations. Finally, we’ll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts – and the many benefits these resolutions can bring to the workplace.

• Accredited by CPD
• Developed by industry experts
• User-friendly & easy to understand
• Interactive training with no time limit
• Multiple-choice questions at end of each module
• Full audio voiceover
• Approximate duration: 40 minutes
• Downloadable certificate upon successful completion

Learning Objectives

By the end of this course, you will be able to:
• Identify the main areas that can cause problems within the work environment.
• Define discrimination and its relationship to the Equality Act 2010.
• Recognise and understand the implications of time wasting in the workplace and how it occurs.
• Identify the best ways to resolve situations and understand the benefits of conflict resolution.

Target Audience

This course is aimed at supervisors and managers that want to develop problem-solving skills in the workplace. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.

This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first-line management team through the training, so they all work in the same way and have the same skill set.

Advantages

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Understanding why problems occur and having the tools to solve common problems quickly will ensure work runs smoothly.

Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life.

Further Progression

For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams.

For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.

Recommended System Requirements

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1GB+ RAM
• Download Speed: Broadband (3MB+)

Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).