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As stated on our Cancellation and Refund policy which can be found on our Terms & Conditions, you may cancel your purchase of the course within the period of 7 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”.
Please note that if you redeem your voucher or access your course during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and receive any refund for it.
In case you decide to cancel your purchase of a course, it can be done in the following way:
By filling out and submitting the form in CONTACT US, select the Query Type ‘Cancellation & Refund’ and provide the reason as to why you are requesting a refund. Please provide exact details which you provided at the time of registration as mentioned: Course Name, Full Name, Email Address, and Order Number (if applicable).
If a course is booked or held and a request to cancel is received within the 7 days period then this will be fully granted. Once a course has been accessed or redeemed, we cannot grant a refund. Please ensure you have the correct course before ordering. In addition, course vouchers must be used within 48 hours of being emailed to you. If you cancel the purchase of a course within 7 calendar days, we will fully refund your payment.
Customers will be notified of the outcome of their refund request within 3 working days.